1. Introduction

1.1 The EM(POWER) Membership is designed to provide individuals and families with access to resources and support to empower and promote independence. 1.2 These terms and conditions outline the rights, responsibilities, and guidelines for EM(POWER) Members.

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2. Membership Eligibility

2.1 Membership is open to individuals referred by one of our approved community referral partners or through self-referral. 2.2 Eligibility for the service is discussed on a case-by-case basis. 2.3 Referral partners may include local support organisations, family hubs, and other approved agencies. 2.4 Membership is confidential and designed to empower members through access to resources and support.

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3. Membership Benefits

3.1 Access to the EM(POWER) Membership Online Shop, where resources can be exchanged using tokens. 3.2 Each member begins with an initial allocation of 30 tokens. 3.3 Additional tokens can be earned by contributing items in good condition to the designated drop-off locations or purchased if necessary. 3.4 Resources available through the online shop are priced at £ British sterling Pound and tokens, the £ value of which is for administrative purposes only. 3.5 Resources obtained through the EM(POWER) Membership and other RE(YOU)S EX(CHANGE) initiatives are provided in good faith and are intended for personal or family use only. They cannot be sold, traded, or used for commercial purposes. These initiatives are about creating a fair and accessible economy, and we trust members to align with this spirit.

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4. Token System

4.1 Tokens are the currency of the EM(POWER) Membership and have no monetary value outside of the platform. 4.2 Tokens can be used to "purchase" items in the EM(POWER) Membership Online Shop. 4.3 Members may purchase additional tokens if needed, but no cap is set on the number of tokens members can hold. 4.4 Tokens can also be earned by contributing resources in good condition that meet the guidelines set out by RE(YOU)S. 4.5 Tokens are not transferable and should only be used by members to benefit themselves and their family members. 4.6 If additional tokens are purchased and an item is returned, a monetary refund is not applicable. Instead, a token will be returned, as the money purchases tokens and not items. 4.7 Tokens purchased are non-refundable, as they represent access to resources and not a physical product. 4.8 Items obtained through the EM(POWER) Membership are non-refundable but are exchangeable for tokens in line with the initiative’s policies. 4.9 Items obtained through tokens can be returned (exchanged), provided they are in their original condition and suitable for re-distribution. The equivalent tokens will be re-credited to the member’s account upon return (exchange). RE(YOU)S reserves the right to refuse returns if items do not meet these criteria. 4.10 Each item is equivalent to one token. The definition of an "item" and its usability value are determined by RE(YOU)S, focusing on its practical use rather than monetary value.

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5. Membership Responsibilities

5.1 Members are responsible for:

• Ensuring items exchanged through the programme are in clean and good condition.

• Using tokens in accordance with these terms and conditions.

• Adhering to the principle that resources obtained through the programme are for personal or family use, aligning with the initiative’s aim to create a fair and accessible economy. 5.2 Misuse of the programme, including but not limited to providing items of poor quality or abusing the token system, may result in suspension or termination of membership.

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6. Code of Conduct

6.1 Members are expected to engage respectfully with staff, volunteers, and other members at all times. 6.2 Any form of abusive, discriminatory, or inappropriate behaviour will not be tolerated and may result in suspension or termination of membership. 6.3 Members are encouraged to uphold the values of community, fairness, and collaboration in all their interactions.

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7. Confidentiality and Data Protection

7.1 Membership is confidential. RE(YOU)S will not share personal details of members without consent, except as required by law. 7.2 All data will be handled in compliance with the General Data Protection Regulation (GDPR).

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8. Renewal and Review of Membership

8.1 Membership is valid for 12 months from the activation date. 8.2 After the 12-month period, members have the option to transfer onto a paid membership to retain full access or choose not to pay for a membership. 8.3 Regardless of membership type, tokens earned and items received remain valid. Members can continue participating in exchange events.

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9. Liability and Disclaimers

9.1 RE(YOU)S is not liable for any issues arising from using items obtained through the programme, including damage or injury, provided items were offered in good faith and in acceptable condition. 9.2 Members are encouraged to inspect items thoroughly upon receipt and use them responsibly.

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10. Complaints and Dispute Resolution

10.1 Members may raise complaints or disputes regarding their membership or the programme by contacting RE(YOU)S at hello@reyous-cic.org. 10.2 RE(YOU)S aims to resolve all complaints in a timely and fair manner. 10.3 If a satisfactory resolution cannot be reached, members may request escalation to a RE(YOU)S senior representative.

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11. Environmental Responsibility

11.1 Members are encouraged to select items with usability in mind, even for short-term needs, and to contribute items responsibly. 11.2 This approach supports sustainability and aligns with RE(YOU)S’s commitment to creating a circular economy and reducing waste.

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12. Feedback and Programme Improvement

12.1 RE(YOU)S values member feedback to improve the programme. 12.2 Members are encouraged to share their experiences and suggestions by contacting RE(YOU)S at hello@reyous-cic.org

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13. Non-Discrimination Policy

13.1 RE(YOU)S is committed to fostering an inclusive environment. 13.2 Membership and programme participation are open to all, regardless of race, gender, religion, disability, or socioeconomic status.

14. Changes to Terms and Conditions 14.1 RE(YOU)S reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes.

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15. Termination of Membership

15.1 Membership can be terminated at any time by the member or RE(YOU)S. 15.2 RE(YOU)S reserves the right to terminate membership in cases of misuse, abuse, or violation of these terms and conditions. Such termination may also result in restricted access to the platform and services provided by RE(YOU)S.

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16. General Provisions

16.1 These terms and conditions constitute the entire agreement between the member and RE(YOU)S regarding the EM(POWER) Membership. 16.2 Members may contact RE(YOU)S at hello@reyous-cic.org for any questions or clarifications.